Frequently Asked Questions
Everything you need to know about our smart electronics and services.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
Do your electronics come with a warranty?
Yes, all products purchased from The Connected Shop include a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
What is your return policy for opened items?
We accept returns within 30 days of delivery. Items must be in their original packaging and include all accessories. A small restocking fee may apply to opened electronics that are not defective.
Are your smart home devices compatible with Alexa and Google Assistant?
Most of our smart devices are fully compatible with major voice assistants. Please check the 'Technical Specifications' section on the specific product page for confirmed compatibility details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
How can I track my package after it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.